Conecto Help desk

MCP server · hosted · v1.0.0 · chat.conecto/help-desk

Online · tested 1h agoNEW · 3h agoSeen in the registry 2h ago

Support tickets from email, with SLAs, queues and ratings. Pay per action.

What it does

Conecto Help desk is an MCP server, a connector that lets an AI assistant use it as a tool. It is hosted: an assistant connects to it over the internet, nothing to install.

From the publisher's description, Electra Index matched it to 2 capabilities: customer chat and ticket triage. That makes it a candidate for tasks such as automate customer support or triage support tickets.

Facts come from the Official MCP Registry, as declared by the publisher. Capabilities are matched automatically (low confidence). None of this is a test of the tool.

At a glance

Hosted (remote)YES

Local installNO

Live checkOnline · 41 tools

Version1.0.0

PriceNot in the registry

First seen02 Nov 2026

Last checked2h ago

How to connect

As declared in the Official MCP Registry · hosted endpoint tested by Electra Index 1h ago (live check)

Hosted endpoint

https://api.conecto.chat/mcp/helpdesk streamable-http

Required: Authorization (get it from the publisher)

MCP settings (Claude Desktop, Cursor and other MCP clients)

{
  "mcpServers": {
    "conecto-help-desk": {
      "url": "https://api.conecto.chat/mcp/helpdesk",
      "headers": {
        "Authorization": "<your Authorization>"
      }
    }
  }
}

Replace the values in <angle brackets>.

Live check

Electra Index connected to the hosted endpoint 1h ago

ONLINE Conecto Help desk answered an MCP connection on 02 Nov 2026 and introduced itself as conecto-helpdesk 1.0.0 (MCP protocol 2025-06-18).

41 tools offered to AI assistants

ticket_create · Open a support ticket for a customer request (email to a support inbox opens one by itself; see ticket_connect_inbox). The requester is not emailed unless email_requester is true: then they get the usual acknowledgement, from the account's
ticket_list · Tickets, newest activity first, by status (default: open and pending), priority, requester, tag, custom field, CRM contact or company, words in the subject or request, or activity since a time. A view gives a work queue instead: waiting_on_
ticket_get · One ticket with its request, every reply, customer message and note (customer emails with their message id: email_get_message has attachments and the full text), tags, custom fields, SLA state and rating. Free. Free.
ticket_reply · Email the requester a reply (internal=false) or add a private note only the team sees (internal=true). A reply goes out from the ticket's support inbox in the same email thread, so the customer's answer comes back to this ticket (inbox pick
ticket_update · Change a ticket: status (open, pending = waiting on the customer, resolved), priority (its SLA targets follow), category, subject, tags, custom fields, the bot it is assigned to ("me", another bot's name, or "" for nobody) and the CRM conta
ticket_merge · Merge a duplicate ticket (number) into another (into): its messages, notes, email threads, tags and fields move over, so mail in the duplicate's thread lands on `into` from now on, and `into` reopens if the duplicate was still open. The dup
ticket_connect_inbox · Make one of the account's email inboxes a support inbox (open_tickets true): every new email to it opens a ticket, a reply in the same thread is added to that ticket (and reopens it), and ticket replies go out from its address in the same t
ticket_save_template · Save a canned reply (a macro) under a name, replacing the one with that name. body may use {requester_name}, {requester_email}, {ticket_number}, {ticket_subject} and {business_name}. status and tags, if given, are applied each time it is se
ticket_list_templates · Every saved reply with its text, status and tags. Free. Free.
ticket_delete_template · Delete a saved reply by name. Costs $0.001 per call; nothing if it fails.
ticket_get_settings · The SLA targets, auto-close, the satisfaction survey setting and the support inboxes. Free. Free.
ticket_update_settings · Set the help desk's SLA targets, auto-close and satisfaction survey; what you leave out stays as it is. sla: first-response and resolution targets in minutes for each priority, replacing the current ones (a priority left out has none), e.g.

Show 29 more

ticket_report · How support went over the last `days` (default 30): tickets opened and resolved, the backlog now (open, pending, overdue, unassigned), first-response and resolution times in minutes (median and 90th percentile), SLA targets met and breached
account_balance · The account balance, how much of it is credit bought (AI visibility and the phone run only on that) and how much free and bonus credit, what running calls are holding, this key's daily budget, the auto-reload state, and how much of this mon
account_get_call · One call by id: its status (queued, running, succeeded, failed), cost and result. Use it to poll a background call until it finishes. Free.
account_list_calls · Recent calls on this account, newest first, optionally only failed or succeeded ones, or one area's. Free.
account_refund_topup · Refund a top-up paid in the last 24 hours that none of has been used yet: its credit, with the first top-up's bonus, leaves the balance, and the card gets the credit back with its tax. The service fee is kept. Without topup_id, the newest t
account_set_owner_email · When the account was made without the owner's email: send that person a link to confirm they own it. Once they confirm, the owner gets the account's warnings and approval requests, and only the owner raises limits. Nothing changes until the
account_owner_link · A link that signs the business owner into their Conecto page, with no password: the balance, adding credit, auto-reload, limits, what the bots did, people, rentals and keys. page opens it where the owner is needed, like people for a role on
account_dashboard_link · A one-time link to a page showing one area as it is when the page opens, for when the person you work for asks to see it themselves: a recruiter looks at the applicants, a bookkeeper at what is due. Do the work and answer with the area's ow
account_get_limits · The limits a business can ask Conecto to raise (calls a minute, new email addresses a day, phone numbers and more): each one's standard and current value and the most that can be asked for, and the business's requests with their answers. Fr
account_request_limit · Ask Conecto to raise one of the business's limits: which one (or other, saying which), the number it needs, and why, in 40 to 2,000 characters. Conecto reviews it and approves (maybe with less) or declines; the answer comes as the account.l
account_events · What happened in this account that someone outside the bot did, oldest first: applications, bookings, form responses, signatures, replies, emails received, goals reached on the website; and the custom events bots sent with account_emit_even
account_emit_event · Send an event you name, custom.<name> (custom.lead_qualified, custom.order_shipped), to every channel subscribed to it (notify_subscribe with "custom.*" or its name: Slack, Teams, a webhook to Zapier, Make, n8n or the business's own systems
account_search · One search over what this account holds: what its files say (PDFs, Word, Excel, PowerPoint, text), table rows, help center articles, CRM contacts, companies and deals, emails, tickets, quotes and invoices, book entries, stock items and proj
account_get_brand · The name, logo, colour and footer line the business's emails and published pages carry. Free.
account_set_brand · The business's name as the sender, its logo (a PNG, JPEG, WebP or GIF from the file store), its colour and a footer line (an address, a legal line), on every email to its customers (bookings, applications, tests, signatures, invoices, newsl
account_list_email_templates · Every email Conecto sends to the business's customers (bookings, applications, interviews, tests, signatures, invoices and quotes, newsletter sign-ups), with when it goes out and its subject, headline and opening words as they are now, and
account_set_email_template · Change an email's subject, headline or opening words in the business's own voice, with {variables} from account_list_email_templates (like {name} or {when}). The facts under them (times, places, amounts, links and buttons) stay as they are.
account_export_all · Everything this account holds, in ZIP files of up to 24 MB saved to its file store: every record of every area as JSON Lines, and the stored files themselves, with a README saying what is where. Credentials are left out. Runs in the backgro
account_audit_log · The account's admin and security actions, newest first: keys made and revoked, limits and auto-reload, the owner's sign-ins, connectors, exports, vault reads and writes, credentials set and everything deleted. Ordinary work is in the call l
account_save_team · A department, location or project group of the account, like Support, Finance or the Hamburg shop. Its keys (POST /v1/keys with "team") can only work in its areas, only read when read_only is on, and spend against its budget (monthly_budget
account_list_teams · The account's teams, the company-wide one first: each with its areas, whether it only reads, its budget (hard or soft, and its period) and alert line, this period's spend, its ERP code, whether it is paused, its keys, and its people with wh
account_pause_team · Stops every key of a team at once, this one too if it is the team's: their calls are refused until the owner starts the team again on their account page. For a bot that misbehaves or a team that spends too fast. Free. Free.
account_assign_team · Move a form, a meeting type, a job, an inbox, a phone number, a newsletter, the website chat, a rental, a pipeline, a table or a website to a team. What happens through it is charged to that team from now on (a form's responses, a number's
account_add_approval_rule · Make a tool wait for a person: every call of it, those whose argument is over a number (like invoices_create_credit_note when amount is over 500), or those whose argument is one of some values (like connect_call when method is POST, PUT, PA
account_list_approval_rules · The tools that wait for a person's approval, with their thresholds and approvers. Free.
account_find_person · Every record this account holds about one person, by their email address or phone number, across every area: CRM, chats, emails, tickets, forms, bookings, calls, applications, invoices, orders, newsletters, HR and the call log, with their c
account_export_person · Everything account_find_person finds about one person in one ZIP in the file store: their records as JSON Lines (credentials left out) and the files those records point to, like a CV. Give the person the download link when they ask for a co
account_erase_person · Erases one person across every area when they ask (GDPR Art. 17), once you know it is them (they wrote from that address, or confirmed it). Their CRM contact, chat visitor, past meetings and calls are anonymised, so deals stay without them,
account_data_locations · Where each area's data is stored and processed: the company that runs each place, the country or region, and what it holds. Every area keeps its records in the database and runs on Conecto's servers; some also use a service named here (emai

What "online" means: the server answered an MCP connection at the time of the check. It is not a guarantee of security, quality or continuous uptime. How we test: we open an MCP session and ask for the tool list, as an AI assistant would. We never run a tool and never send a key. Checked every few days. Method

Is this your server? Monitoring Pro: a check every 30 minutes and an email within the hour when it stops answering. Launch offer: $39.99 once, for life.

Tasks it helps with

Share of each task's required capabilities it covers

Automate customer support Customer Chat · Ticket Triage	67%
Triage support tickets Ticket Triage	50%
Support customers in many languages Customer Chat	50%
Answer customer questions Customer Chat	50%
Handle refund requests Customer Chat	33%
Track orders for customers Customer Chat	33%

Similar tools

Listed for the same task: automate customer support

n0s1-mcpREMOTELOCAL
Secret scanner for Slack, Jira, Confluence, Asana, Wrike, Linear, Zendesk, GitHub and GitLab
There ThereREMOTELOCAL
AI helpdesk by Spatie. Read, triage and reply to tickets, and edit your knowledge base
zendesk-mcp-serverREMOTELOCAL
Draft, translate and update Help Center articles and manage Zendesk tickets from your AI assistant
Zendesk MCP by usefulapiREMOTELOCAL
Read tickets, users, orgs, macros and satisfaction ratings; create, update and comment on tickets
Vision Helpdesk MCP by usefulapiREMOTELOCAL
Triage Vision Helpdesk tickets, read conversations, find clients and manage internal handoffs
Enchant MCP by usefulapiREMOTELOCAL
Work with Enchant help desk tickets: list, read, reply, add notes and labels, manage customers

Ready-made AI agents

An MCP server is a connector you add to your own assistant. These are finished products that do the same job for you:

Crisp AI Agent79
$45/mo · free plan · Prices & score →
Forethought50
On quote · Prices & score →
HubSpot Customer Agent48
$7/mo · free plan · Prices & score →
Zendesk AI Agents48
$25/mo · free plan · Prices & score →

All AI agents to automate customer support, ranked →

Facts & evidence

Each fact shows where it was seen and when.

Fact	Value	Evidence	Source	Last confirmed
Hosted endpoint	https://api.conecto.chat/mcp/helpdesk	DECLARED	SRC-001 Official MCP Registry	2h ago
Local install (package)	no	DECLARED	SRC-001 Official MCP Registry	2h ago
Remote access (hosted)	yes	DECLARED	SRC-001 Official MCP Registry	2h ago
Website	https://conecto.chat/tools/helpdesk	DECLARED	SRC-001 Official MCP Registry	2h ago
Registry status	active	DECLARED	SRC-001 Official MCP Registry	2h ago
Version	1.0.0	DECLARED	SRC-001 Official MCP Registry	2h ago
MCP server	yes	DECLARED	SRC-001 Official MCP Registry	2h ago

Change history

NEW02 Nov 2026
first seen in the index

Is this page accurate?

Flag it and our robot re-checks the official source. Reports never change a score.

Is Conecto Help desk still online?

Free alerts · no account▲ 0

Do you run Conecto Help desk? Know when it stops answering

For publishers · optional

Its hosted endpoint can be monitored. Monitoring Pro connects every 30 minutes like an AI assistant, emails you within the hour when it stops answering, keeps a 90-day availability history and adds your answer rate to your badge.

Monitor Conecto Help deskLaunch offer $39.99 once, for life instead of $9.99/month · All plans

Monitoring never changes a score or a rank.

Questions about Conecto Help desk

How do I connect Conecto Help desk?

Use the hosted endpoint https://api.conecto.chat/mcp/helpdesk in your assistant's MCP settings. The exact settings are in "How to connect" above, as declared in the Official MCP Registry.

Does Conecto Help desk need an API key or token?

Yes. The registry entry lists a required value: Authorization. Get it from the publisher.

What tools does Conecto Help desk offer?

When Electra Index connected on 02 Nov 2026, it listed 41 tools: ticket_create, ticket_list, ticket_get, ticket_reply, ticket_update, ticket_merge, ticket_connect_inbox, ticket_save_template and more. The full list is in "Live check" above.

Is Conecto Help desk online?

Yes. Its hosted endpoint answered an MCP connection from Electra Index 1h ago.

What can I use Conecto Help desk for?

Based on its description, it is most relevant to: automate customer support, triage support tickets, support customers in many languages, answer customer questions.