Vision Helpdesk MCP by usefulapi

MCP server · hosted · v1.0.0 · io.usefulapi/vision-helpdesk

Online · tested 2h agoNEW · 4h agoSeen in the registry 3h ago

Triage Vision Helpdesk tickets, read conversations, find clients and manage internal handoffs.

What it does

Vision Helpdesk MCP by usefulapi is an MCP server, a connector that lets an AI assistant use it as a tool. It is hosted: an assistant connects to it over the internet, nothing to install.

From the publisher's description, Electra Index matched it to 2 capabilities: customer chat and ticket triage. That makes it a candidate for tasks such as automate customer support or triage support tickets.

Facts come from the Official MCP Registry, as declared by the publisher. Capabilities are matched automatically (low confidence). None of this is a test of the tool.

At a glance

Hosted (remote)YES

Local installNO

Live checkOnline · 19 tools

Version1.0.0

PriceNot in the registry

First seen29 Oct 2026

Last checked3h ago

How to connect

As declared in the Official MCP Registry · hosted endpoint tested by Electra Index 2h ago (live check)

Hosted endpoint

https://vision-helpdesk.usefulapi.io/mcp streamable-http

In Claude Code: claude mcp add --transport http vision-helpdesk-mcp-by-usefulapi https://vision-helpdesk.usefulapi.io/mcp

MCP settings (Claude Desktop, Cursor and other MCP clients)

{
  "mcpServers": {
    "vision-helpdesk-mcp-by-usefulapi": {
      "url": "https://vision-helpdesk.usefulapi.io/mcp"
    }
  }
}

Live check

Electra Index connected to the hosted endpoint 2h ago

ONLINE Vision Helpdesk MCP by usefulapi answered an MCP connection on 29 Oct 2026 and introduced itself as vision-helpdesk-mcp 1.0.0 (MCP protocol 2025-06-18).

19 tools offered to AI assistants

vision_get_dashboard_counts · The ticket counts of the staff dashboard (quick view): for example new, open, overdue and assigned tickets. ticket / quick_view.
vision_list_tickets · List tickets, with at most ONE filter: a ticket id, a status id, a department id or a folder (inbox, new, overdue, assigned, trash, spam, draft). Without a filter it lists the tickets the API user can see. Status ids come from vision_list_s
vision_search_tickets · Find tickets by an EXACT ticket reference (the ticket hash such as VHD-218) or an EXACT subject. Give one of them. ticket / get_tickets with a filter on ticket_hash or subject.
vision_get_ticket · One ticket with its fields (status, owner, priority, department...) and its posts (the conversation). ticket / ticket_details.
vision_list_tickets_by_tag · Tickets that carry a tag, by tag id. ticket / tag_search.
vision_list_tickets_by_label · Tickets that carry a label, by label id. ticket / search_label_tickets.
vision_list_statuses · The ticket statuses of a department (ids and names), for filters and status changes. ticket / get_status.
vision_list_priorities · The ticket priorities of a department (ids and names). ticket / get_priority.
vision_list_ticket_types · The ticket types of a department (ids and names). ticket / get_ticket_type.
vision_list_clients · List clients (customers), with at most ONE filter: a client id, a first name (exact), or a parent client id (lists that client's contacts). client / get_clients.
vision_search_clients · Search clients by name or email text. client / list_clients.
vision_get_client_summary · A client's summary: notes and ticket counts. client / get_summary.

Show 7 more

vision_create_ticket · WRITE: confirm:true required. open a new ticket for a client, given by client id or email. By default no email and no autoresponder is sent; a normal ticket's first post is created on behalf of the client and shown to the client. Internal t
vision_reply_to_ticket · WRITE: confirm:true required. add a staff reply to a ticket. Say explicitly whether the client can see it (visible_to_client) and whether it is emailed to the client (send_email, default false). ticket / reply_ticket.
vision_add_ticket_note · WRITE: confirm:true required. add an internal note to a ticket (not shown to the client). ticket / add_note with notetype 0.
vision_add_client_note · WRITE: confirm:true required. add an internal note to a client record. ticket / add_note with notetype 1.
vision_update_ticket_property · WRITE: confirm:true required. change one property of a ticket to another id: status, priority, department or type. Look the ids up first (vision_list_statuses and the like). Changing the department can change which statuses and priorities a
vision_assign_ticket_staff · WRITE: confirm:true required. add a staff member as an owner of a ticket, or remove one. ticket / update_properties with action staff.
vision_add_ticket_tag · WRITE: confirm:true required. add a tag (by title) to a ticket. ticket / add_live_tag.

What "online" means: the server answered an MCP connection at the time of the check. It is not a guarantee of security, quality or continuous uptime. How we test: we open an MCP session and ask for the tool list, as an AI assistant would. We never run a tool and never send a key. Checked every few days. Method

Is this your server? Monitoring Pro: a check every 30 minutes and an email within the hour when it stops answering. Launch offer: $39.99 once, for life.

Tasks it helps with

Share of each task's required capabilities it covers

Automate customer support Customer Chat · Ticket Triage	67%
Triage support tickets Ticket Triage	50%
Answer customer questions Customer Chat	50%
Support customers in many languages Customer Chat	50%
Handle refund requests Customer Chat	33%
Track orders for customers Customer Chat	33%

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Ready-made AI agents

An MCP server is a connector you add to your own assistant. These are finished products that do the same job for you:

Crisp AI Agent79
$45/mo · free plan · Prices & score →
Forethought50
On quote · Prices & score →
HubSpot Customer Agent48
$7/mo · free plan · Prices & score →
Zendesk AI Agents48
$25/mo · free plan · Prices & score →

All AI agents to automate customer support, ranked →

Facts & evidence

Each fact shows where it was seen and when.

Fact	Value	Evidence	Source	Last confirmed
Hosted endpoint	https://vision-helpdesk.usefulapi.io/mcp	DECLARED	SRC-001 Official MCP Registry	3h ago
Local install (package)	no	DECLARED	SRC-001 Official MCP Registry	3h ago
Remote access (hosted)	yes	DECLARED	SRC-001 Official MCP Registry	3h ago
Website	https://usefulapi.io/vision-helpdesk/	DECLARED	SRC-001 Official MCP Registry	3h ago
Repository	https://github.com/m190/usefulapi-mcp	DECLARED	SRC-001 Official MCP Registry	3h ago
Registry status	active	DECLARED	SRC-001 Official MCP Registry	3h ago
Version	1.0.0	DECLARED	SRC-001 Official MCP Registry	3h ago
MCP server	yes	DECLARED	SRC-001 Official MCP Registry	3h ago

Change history

NEW29 Oct 2026
first seen in the index

Is this page accurate?

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Is Vision Helpdesk MCP by usefulapi still online?

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For publishers · optional

Its hosted endpoint can be monitored. Monitoring Pro connects every 30 minutes like an AI assistant, emails you within the hour when it stops answering, keeps a 90-day availability history and adds your answer rate to your badge.

Monitor Vision Helpdesk MCP by usefulapiLaunch offer $39.99 once, for life instead of $9.99/month · All plans

Monitoring never changes a score or a rank.

Questions about Vision Helpdesk MCP by usefulapi

How do I connect Vision Helpdesk MCP by usefulapi?

Use the hosted endpoint https://vision-helpdesk.usefulapi.io/mcp in your assistant's MCP settings. The exact settings are in "How to connect" above, as declared in the Official MCP Registry.

What tools does Vision Helpdesk MCP by usefulapi offer?

When Electra Index connected on 29 Oct 2026, it listed 19 tools: vision_get_dashboard_counts, vision_list_tickets, vision_search_tickets, vision_get_ticket, vision_list_tickets_by_tag, vision_list_tickets_by_label, vision_list_statuses, vision_list_priorities and more. The full list is in "Live check" above.

Is Vision Helpdesk MCP by usefulapi online?

Yes. Its hosted endpoint answered an MCP connection from Electra Index 2h ago.

What can I use Vision Helpdesk MCP by usefulapi for?

Based on its description, it is most relevant to: automate customer support, triage support tickets, answer customer questions, support customers in many languages.