Comparison · Customer Support
PolyAI vs TextYess: which AI agent is better?
A side-by-side look at PolyAI and TextYess on quality, price, capabilities and trust. Scores measure observable public data; prices come from each vendor's own pricing page. Every fact is sourced and dated.
| PolyAI PolyAI Limited | TextYess TextYess S.R.L. | |
|---|---|---|
| Agent Score | 58 | 29 |
| Entry price | On quote | — |
| Trust | ✓ VERIFIED | DECLARED |
| Capabilities documented | 7 | 6 |
| Free plan | No | No |
| Free trial | — | — |
| Public API | ✓ Yes | — |
| MCP support | ✓ Yes | — |
| Open source | No | No |
| Last verified | 25 Oct 2026 | — |
Score breakdown
| Component | PolyAI | TextYess |
|---|---|---|
| Capabilities | 50 | 50 |
| Integrations | 50 | Not measured |
| Documentation | Not measured | Not measured |
| Pricing clarity | 100 | 40 |
| Transparency | 100 | 100 |
| Freshness | 100 | Not measured |
| Human oversight | Not measured | Not measured |
Choose PolyAI if…
- You want a higher Agent Score (58 vs 29).
- You want more documented capabilities (7 vs 6).
- You want a public API.
- You want MCP support.
Choose TextYess if…
On the measured criteria, PolyAI leads — see opposite.
See the full picture: PolyAI · TextYess · more Customer Support agents · all comparisons.