Comparison · Customer Support
Chatbase vs PolyAI: which AI agent is better?
A side-by-side look at Chatbase and PolyAI on quality, price, capabilities and trust. Scores measure observable public data; prices come from each vendor's own pricing page. Every fact is sourced and dated.
| Chatbase Chatbase | PolyAI PolyAI Limited | |
|---|---|---|
| Agent Score | 53 | 58 |
| Entry price | $40/mo · free plan | On quote |
| Trust | ✓ VERIFIED | ✓ VERIFIED |
| Capabilities documented | 4 | 7 |
| Free plan | ✓ Yes | No |
| Free trial | — | — |
| Public API | ✓ Yes | ✓ Yes |
| MCP support | — | ✓ Yes |
| Open source | No | No |
| Last verified | 24 Oct 2026 | 25 Oct 2026 |
Score breakdown
| Component | Chatbase | PolyAI |
|---|---|---|
| Capabilities | 50 | 50 |
| Integrations | 25 | 50 |
| Documentation | Not measured | Not measured |
| Pricing clarity | 100 | 100 |
| Transparency | 100 | 100 |
| Freshness | 100 | 100 |
| Human oversight | Not measured | Not measured |
Choose Chatbase if…
- You want a free plan to start.
- You want a free plan.
Choose PolyAI if…
- You want a higher Agent Score (58 vs 53).
- You want more documented capabilities (7 vs 4).
- You want MCP support.
See the full picture: Chatbase · PolyAI · more Customer Support agents · all comparisons.