Zendesk AI Agents alternatives
15 AI agents do some of what Zendesk AI Agents does. Closest: Forethought, Crisp AI Agent and Fin AI Agent. Lowest listed starting price: Agentforce Service at $5/month.
| # | Agent | In common with Zendesk AI Agents | Agent Score | From | |
|---|---|---|---|---|---|
| 1 | Forethought Agentic AI suite (Solve, Triage, Assist, Discover) that resolves, routes and classifies support tickets. | 4 of 4 Customer Chat · Email Automation · Knowledge Base QA · Ticket Triage | 50 | On quote | Compare → |
| 2 | Crisp AI Agent All-in-one support inbox with an AI agent that automates customer conversations, priced per workspace. | 3 of 4 Customer Chat · Knowledge Base QA · Ticket Triage | 79 | $45/mo · free plan | Compare → |
| 3 | Fin AI Agent Outcome-priced AI agent that resolves support conversations across chat, email, voice and messaging. | 3 of 4 Customer Chat · Email Automation · Knowledge Base QA | 72 | $29/mo | Compare → |
| 4 | Lorikeet Outcome-priced AI support concierge for fintech and healthtech across chat, email, voice, SMS and WhatsApp. | 3 of 4 Customer Chat · Email Automation · Ticket Triage | 51 | $2100/mo | Compare → |
| 5 | HubSpot Customer Agent Service Hub AI agent that answers customer questions and resolves tickets, powered by HubSpot Credits. | 3 of 4 Customer Chat · Knowledge Base QA · Ticket Triage | 48 | $7/mo · free plan | Compare → |
| 6 | Freddy AI Agent Freshdesk's AI agent that autonomously resolves customer queries, billed per session bundle. | 3 of 4 Customer Chat · Knowledge Base QA · Ticket Triage | 44 | $19/mo | Compare → |
| 7 | Decagon Enterprise AI agents for chat, email and voice support driven by natural-language procedures (AOPs). | 3 of 4 Customer Chat · Email Automation · Knowledge Base QA | 35 | On quote | Compare → |
| 8 | Maven AGI Enterprise AI agents for text and voice support plus agent-assist inside Zendesk and Salesforce. | 3 of 4 Customer Chat · Knowledge Base QA · Ticket Triage | 32 | On quote | Compare → |
| 9 | Gorgias AI Agent E-commerce AI agent trained on your Shopify catalog that resolves support tickets and helps convert shoppers. | 3 of 4 Customer Chat · Knowledge Base QA · Ticket Triage | 23 | On quote | Compare → |
| 10 | Ada Enterprise AI customer service agent across voice, messaging and email that takes actions in business systems. | 2 of 4 Customer Chat · Email Automation | 73 | On quote | Compare → |
| 11 | Chatbase No-code builder for AI support agents trained on your data, deployable on web, voice and helpdesks. | 2 of 4 Customer Chat · Knowledge Base QA | 53 | $40/mo · free plan | Compare → |
| 12 | Agentforce Service Salesforce's autonomous agents for service and sales, billed per conversation, credits or user add-on. | 2 of 4 Customer Chat · Knowledge Base QA | 51 | $5/mo · free plan | Compare → |
| 13 | Botpress Platform for building and deploying LLM-powered AI agents for support across web, messaging and voice. | 2 of 4 Customer Chat · Knowledge Base QA | 50 | $150/mo · free plan | Compare → |
| 14 | Yellow.ai Agentic AI platform for customer service across chat, voice and email on 35+ channels. | 2 of 4 Customer Chat · Email Automation | 48 | Free plan | Compare → |
| 15 | Siena AI Agentic AI for e-commerce customer experience that automates support tickets across channels. | 2 of 4 Customer Chat · Ticket Triage | 44 | $750/mo | Compare → |
FAQ
What are the best alternatives to Zendesk AI Agents?
The closest are Forethought, Crisp AI Agent and Fin AI Agent: they share the most documented capabilities with Zendesk AI Agents. Across all 15 alternatives, the highest Agent Score is Crisp AI Agent (79/100).
Is there a cheaper alternative to Zendesk AI Agents?
Yes. Zendesk AI Agents starts at $25/month; Agentforce Service ($5/month), HubSpot Customer Agent ($7/month) and Freddy AI Agent ($19/month) start lower, based on listed prices.
Is there a free alternative to Zendesk AI Agents?
Crisp AI Agent, HubSpot Customer Agent and Chatbase have a free plan or free tier, according to their pricing pages.
How alternatives are chosen: agents that document the most capabilities in common with Zendesk AI Agents come first, then agents in the same theme, then by Agent Score. Capabilities and prices come from vendor websites, with sources and dates on each agent's page. No vendor pays to appear here, and affiliate links never change this order.